In compliance with the provisions of Law no. 144/2015, of 08.09, LUX IN PORTUGAL, Lda. provides the necessary information so that the consumer customer can exercise their right to complain to an official, third party and impartial entity if they want help in resolving the dispute in question.
Alternative dispute resolution is expected to be less expensive, less bureaucratic and faster than the judicial route.
The consumer client can turn to an Alternative Dispute Resolution Body.
In the event of a dispute, the consumer can turn to the European Dispute Resolution Platform or one of the following entities:
CNIACC – National Center for Consumer Conflict Information and Arbitration
Address: Nova University Law School, Campolide Campus, 1099-032 Lisboa
Telephone: +351 213 847 484**
E-mail: cniacc@unl.pt
Website: www.arbitragemdeconsumo.org
CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Phone: +351 289 823 135**
E-mail: cimaal@mail.telepac.pt
Website: www.consumidoronline.pt/
Consumer Conflict Arbitration Center of the District of Coimbra
Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Phone: +351 239 821 690** / +351 239 821 289**
E-mail: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Telephone: +351 218 807 000** / +351 218 807 030**
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Telephone: +351 225 508 349** / +351 225 029 791**
E-mail: cicap@mail.telepac.pt
Website: www.cicap.pt
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Arbitral Tribunal
Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Phone: +351 253 422 410**
E-mail: triave@gmail.com
Website: www.triave.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Braga
Address: Rua D. Afonso Henriques, n.º 1 (Edifício Junta de Freguesia da Sé), 4700-030, Braga
Phone: +351 253 617 604**
E-mail: geral@ciab.pt
Website: www.ciab.pt
Viana do Castelo
Address: Av. Rocha Paris, n.º 103 (Edifício Vila Rosa), 4900-394, Viana do Castelo
Phone: +351 258 809 335**
E-mail: ciab.viana@cm-viana-castelo.pt
Website: www.ciab.pt
Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal
Phone: +351 291 750 330**
E-mail: centroarbitragem.sras@gov-madeira.pt
Website: www.srrh.gov-madeira.pt/cacc
For updates and more information, consult the Consumer Portal at www.consumidor.pt (under article 18 of Law no. 144/2015, of September 8).
